Once you leave your instrument or device with us, Detroit Guitar will:
- Provide you with a copy of the work order describing the specific need.
- Within 72 hours, you will receive an email from Detroit Guitar with a free estimate. The estimate will include the cost for parts, cost for labor, and turnaround time. You may approve or reject the estimate. If rejected, there will be no cost, unless labor time has been devoted to an electronic device.
- If the estimate is approved, we will commence work on your instrument or electronic device immediately.
- Once the repair is completed, you will receive an email informing you that your instrument or electronic device is ready for pickup.
All repairs are guaranteed for 30 days unless noted. Some repairs may require a deposit. Electronic repair estimates will require a bench fee, which will be applied toward the repair.
Please do not hesitate to email Detroit Guitar, or call us (1-855-540-9900) if you have any questions.
We also offer appraisals. If you are in the area, feel free to bring your instrument to our store (243 W. Maple Rd., Birmingham). If you are not able to visit, please email Detroit Guitar, and we will return your email with a request for all of the information necessary for an online appraisal.