1) Welcome everyone.
We are honored by each one of you who chooses to come to our Birmingham location, shops online through our website, or contacts us by phone or email. We strive to make you feel welcomed and satisfied with your Detroit Guitar experience.
2) Listen to your needs.
We pride ourselves in listening to your needs and budget, and help you find what you are looking for accordingly.
3) Assist you on a personal level.
We believe in establishing relationships with our customers. Please do not hesitate to ask us for assistance. Your questions, calls, and emails are always welcomed. Finding the right gear is a process, and our goal is to help you through it.
4) Make sure you feel comfortable.
We have created a relaxed and enjoyable in-store environment. We believe you can only choose the instrument that is right for you when you are comfortable and not feeling under pressure or uncomfortable.
5) Follow Up.
If you have purchased something from us, have been taking lessons, or have had an instrument repaired by our store, our relationship has begun. Further, we will always appreciate feedback on your shopping experience, to learn how we may better assist you in the future, and to stand behind your Detroit Guitar purchase.